Refund policy

Return and refund policy

Digital products

All Wild Mama guides are digital products delivered via instant download.

Once a digital product has been downloaded or accessed, we are unable to offer returns, exchanges or refunds.

This is in line with UK Consumer Contracts Regulations, which state that the right to cancel does not apply to digital content once delivery has begun, provided the customer has given consent.

By completing your purchase, you acknowledge and agree that:

You are purchasing digital content
Delivery begins immediately after payment
You lose your statutory right to cancel once the download is available

Exceptions

We want your experience with Wild Mama to feel supportive and positive. Refunds may be considered only in the following circumstances:

You were charged more than once for the same product
You experienced a technical issue that prevented access to the guide and we were unable to resolve it

Refund requests must be submitted within 14 days of purchase and will be reviewed on a case-by-case basis.